At Dave Gill Chevrolet, we understand how stressful auto body damage can be - from insurance worries to getting your vehicle safely back on the road. We pride ourselves on transparent processes, high-quality craftsmanship, and keeping you informed throughout each step. Here are answers to questions we hear most often. If you'd like more info, our team is always ready to help.
1. How long does collision repair typically take?
Repair timelines depend on several factors: parts availability, the complexity and extent of the damage, and how fast we can coordinate with your insurance company. At your estimate appointment, we'll give you a projected completion date, and we'll keep you updated if anything changes.
2. When will my car be ready?
You'll receive a realistic estimate for pick-up during your initial consultation. While we strive for accuracy, unforeseen issues can sometimes arise (rust, hidden frame damage, etc.). If so, we let you know right away. Our goal is to restore your vehicle quickly and safely - not just fast.
3. Will my vehicle be the same after repairs?
Yes. We use factory-certified and high-grade replacement parts, and our technicians are trained in the latest repair techniques. Once we're done, your car will look, drive, and handle as it did before the accident - maintaining its safety, appearance, and function.
4. Why do repair cost estimates vary from shop to shop?
Not all shops use the same standards or materials. Here are some key differences:
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Quality of replacement parts (factory vs. aftermarket)
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Level of technician training and certifications
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Type of tools and equipment used (do they meet manufacturer/industry standards?)
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Extent of hidden damage that may not be evident until work begins
We aim for transparency. After our inspection, we'll walk you through the estimate so you know what's included (and what's not).
5. Do you work with insurance companies?
Absolutely. We coordinate with insurers to make the process smoother. While we handle much of the interaction, you may need to provide photos, documents, or approve certain steps. Payment for the work will be either from your insurance or from you, depending on your policy. We'll review options with you before we begin so there are no surprises.
6. Am I responsible for payment if insurance doesn't cover everything?
Yes. If your insurance coverage doesn't fully cover the cost of repairs - whether due to deductibles, scope of coverage, or depreciation - you'll be responsible for the remainder. We'll review your policy with you and give you written estimates so you know exactly what to expect.
7. What about the original warranty on my vehicle? Will this repair affect it?
No. When collision repair is performed using factory-approved parts and by certified technicians, your original manufacturer warranty remains intact. We always aim to preserve your vehicle's integrity and any existing warranties.
8. How can I make sure the repairs are done right?
Here are a few ways we ensure quality:
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Certified, factory-approved parts when needed
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Highly skilled technicians trained on manufacturer procedures
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State-of-the-art equipment and tools
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Step-by-step inspections during the repair, not just at the end
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Clear documentation of all work done
If you'd like, we can explain specifics of your repair plan so you know exactly what's being done and why.
9. Can you work on all makes and models, or only Chevrolets?
While we specialize in Chevrolet-certified standards, our collision center is fully capable of repairing most vehicle makes and models, using the proper materials and techniques required for your vehicle's make. If you have any questions about your specific vehicle, just ask - we'll make sure you're in good hands.
10. What do I need to bring to my repair appointment?
To help things go smoothly, you should bring:
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Your insurance information, including claim number (if applicable)
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Vehicle registration/title
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Any photos, notes, or documentation of the damage
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Keys and removable personal items (we'll need access to all affected areas)
If you're unsure about anything, we'll walk you through what's needed when you schedule.
11. How do you treat my vehicle while it's in your care?
Your vehicle is treated with the utmost respect. We store it securely, protect interiors and exteriors during repair, and conduct thorough final inspections-inside and out-before return. We know it's not "just a job," but something you depend on.
If you have a question you don't see here, or want to schedule a free estimate, give us a call at 866-89-CRASH, or stop by Dave Gill Chevrolet in Columbus. We're here to help make the repair process as worry-free as possible.